Last Updated: October 27, 2026
This Privacy Policy explains how Chatka OTT (“we”, “our”, or “us”) collects, uses, stores, discloses, and protects your information when you access or use our website, https://chatka.in/, and any associated services or applications (collectively, the “Platform”).
By accessing or using Chatka OTT, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.
If you do not agree with this Privacy Policy, please discontinue using the Platform.
Depending on how you use our Platform and which features are available, we may collect the following categories of information.
We may collect personal information that you voluntarily provide, including:
Name
Email address
Mobile number
Account registration and profile information
Subscription and transaction details, where applicable
Information you provide when contacting our support team
Payment card details and other sensitive payment information, where applicable, may be processed by authorized third-party payment providers. We do not intend to collect or store complete payment card details on our own servers unless expressly disclosed and lawfully permitted.
When you access the Platform, we or our authorized service providers may collect certain technical information, including:
IP address
Browser type and version
Device type and operating system
Approximate location derived from technical information, where applicable
Pages visited and interactions with the Platform
Viewing history, playback activity, and content preferences, where these features are available
Cookies, log files, and similar technical identifiers
We collect only information that is reasonably necessary for the purposes described in this Policy and permitted by applicable law.
We may use your information to:
Operate, maintain, and provide access to Chatka OTT.
Create and manage user accounts, where registration is available.
Provide streaming services and improve playback performance.
Personalize content recommendations, where supported.
Process payments and manage subscriptions, where applicable.
Respond to questions, requests, complaints, and support inquiries.
Maintain platform security and detect fraud, abuse, or unauthorized activity.
Analyze platform performance and improve our services.
Send service-related notifications and important updates.
Send promotional communications where permitted by law and, where required, with your consent.
Comply with applicable legal obligations and respond to lawful requests.
We will process personal information only for legitimate and lawful purposes, subject to applicable legal requirements.
Chatka OTT and its authorized service providers may use cookies and similar technologies, where implemented, to support website functionality and improve user experience.
These technologies may help us:
Remember user preferences.
Maintain sessions and account functionality.
Understand website traffic and usage patterns.
Improve website performance and security.
Support advertising and measurement activities, where applicable.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where legally required, we will obtain consent before using non-essential cookies or similar tracking technologies.
We do not sell your personal information to third parties.
We may share relevant information with the following categories of recipients when necessary and legally permitted:
Third-party providers that assist with website hosting, cloud infrastructure, streaming delivery, analytics, customer support, security, or payment processing.
Government agencies, regulators, law enforcement authorities, or courts where disclosure is required by applicable law or a valid legal process.
Information may be transferred as part of a merger, restructuring, acquisition, or transfer of business assets, subject to applicable privacy and data protection requirements.
We may share information with other parties where you have provided valid consent or where disclosure is otherwise permitted by applicable law.
We take reasonable steps to ensure that service providers handling personal information are subject to appropriate contractual, confidentiality, and security obligations.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the services implemented, these measures may include:
Secure connections using HTTPS and TLS.
Access controls and authentication safeguards.
Security monitoring and system maintenance.
Appropriate safeguards for payment processing through third-party providers.
Measures to investigate and respond to suspected security incidents.
No method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
Providing and maintaining our services.
Managing accounts and transactions, where applicable.
Meeting legal, tax, accounting, or regulatory requirements.
Resolving disputes and enforcing applicable agreements.
Detecting and preventing fraud or security incidents.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.
Where permitted by law, you may request deletion of your account or personal information by contacting us through our official support channels. Certain information may need to be retained where legally required.
Subject to applicable law and the circumstances of processing, you may have the right to:
Request access to personal information concerning you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a grievance or submit a privacy-related complaint.
Exercise any other rights available to you under applicable data protection laws.
To exercise these rights, please contact us using the official contact details published on our website.
We may need to verify your identity before processing certain requests. We will respond within the time limits prescribed by applicable law.
Our Platform may contain links to third-party websites, advertisements, payment services, or other external platforms.
These services may have their own privacy policies, terms, and data collection practices. Chatka OTT does not control independent third-party services and is not responsible for their privacy practices, except to the extent required by applicable law.
We encourage you to review the privacy policies of third-party services before sharing your personal information with them.
Chatka OTT is not intended to collect personal information from children in violation of applicable law.
Where parental consent or other safeguards are required for processing a child's personal information, we will follow the requirements applicable to our services.
We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
We aim to handle personal information in accordance with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions to the extent in force and applicable.
Where required by law, we will provide relevant notices, obtain valid consent, facilitate applicable user rights, and implement appropriate safeguards for personal information.
The specific rights and obligations applicable to a particular user may depend on the nature of the information, the services used, and the applicable legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, information practices, or legal obligations.
Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Privacy Policy URL: https://chatka.in/privacy-policy/
If you have questions, requests, or complaints concerning this Privacy Policy or our handling of personal information, please contact us through the official contact details provided on our website.
Platform: Chatka OTT
Website: https://chatka.in/
Privacy Email: Insert your verified official privacy contact email address here.
Registered Business Name: Insert the legal name of the entity that owns or operates Chatka OTT.
We will review and respond to privacy-related requests in accordance with applicable law.
Chatka OTT — Entertainment That Connects. Stories That Stay.