Last Updated: October 27, 2026
Welcome to Chatka OTT, an online video streaming platform available at https://chatka.in/ (“Platform”).
This Cancellation & Refund Policy explains the terms and procedures applicable to subscription cancellations, refunds, and payment disputes for services purchased through Chatka OTT.
By purchasing a subscription or paid service, you agree to the applicable terms of this Policy, our Terms & Conditions, and our Privacy Policy, subject to your rights under applicable law.
1.1. Where paid subscriptions are available, users may cancel their subscriptions through the account or subscription management options provided on the Platform.
1.2. Unless otherwise stated at the time of purchase, cancellation will generally take effect at the end of the current paid billing period. Access to subscription benefits may continue until that period ends.
1.3. Cancellation will prevent future renewals where the subscription and payment arrangements support cancellation through Chatka OTT. If you subscribed through a third-party provider, you may need to cancel directly through that provider.
1.4. Cancellation alone does not automatically entitle you to a refund for an unused portion of the subscription period. Refund eligibility will be determined under this Policy and applicable law.
2.1. Refund requests for subscription payments and other paid services will be reviewed on a case-by-case basis, subject to the applicable purchase terms and legal requirements.
Refunds may be considered in circumstances including:
Duplicate payments for the same subscription or transaction.
Unauthorized transactions, subject to verification and applicable payment procedures.
Significant service unavailability attributable to a technical issue on our side.
Incorrect charges or billing errors.
Other circumstances in which a refund is required under applicable law.
2.2. Refunds, where approved, will generally be issued to the original payment method, where supported by the payment provider.
2.3. Processing times may vary depending on the payment provider, bank, or payment method. We will communicate the expected processing time when the refund is approved.
2.4. Refund requests may not ordinarily be approved solely because:
You change your mind after using the service.
You are dissatisfied with a particular movie, web series, or other content.
Streaming quality is affected by your internet connection, device, or other factors outside our reasonable control.
You forget to cancel a subscription before its renewal date.
You do not use the subscription during the paid period.
These conditions are subject to applicable consumer protection laws and any refund rights expressly provided at the time of purchase.
3.1. If Chatka OTT offers a free trial, the trial duration, eligibility conditions, and any applicable conversion to a paid subscription will be disclosed before you sign up.
3.2. Where a free trial automatically converts to a paid subscription, you should cancel before the trial expires if you do not wish to continue, following the cancellation instructions provided.
3.3. Once a trial converts to a paid subscription, the applicable subscription, cancellation, and refund terms will apply, subject to applicable law and the conditions disclosed during registration.
4.1. If you believe that you have been charged incorrectly, charged more than once, or billed without authorization, please contact us through the official support contact details published on our website.
4.2. When submitting a billing inquiry, please provide relevant details such as:
The email address or mobile number associated with your account, where applicable.
The transaction date.
The transaction reference or order ID.
A description of the billing issue.
Please do not send your password, UPI PIN, card security code, or banking OTP.
4.3. We will review your request and aim to respond within a reasonable period. Additional time may be required where we need to verify transaction details with a payment provider.
Billing Support Email: Insert your verified official billing email address here.
If you purchase a subscription or other service through a third-party platform, app store, or payment provider, cancellation and refund requests may need to be submitted directly to that provider.
The applicable third-party terms and procedures will apply to transactions managed by that provider, subject to applicable law.
Where relevant, please refer to the refund and subscription management instructions provided by the platform through which you made your purchase.
Chatka OTT aims to provide a reliable streaming experience. However, temporary interruptions may occur due to maintenance, technical problems, network failures, or circumstances beyond our reasonable control.
If a significant service disruption affects a paid subscription, we may consider an appropriate remedy, such as an extension, credit, or refund, depending on the circumstances, the applicable purchase terms, and legal requirements.
If a paid service is discontinued, we will handle affected subscriptions and any eligible refunds in accordance with the applicable terms and law.
We may update this Cancellation & Refund Policy to reflect changes in our services, payment arrangements, business practices, or legal requirements.
The revised Policy will be published on this page with an updated “Last Updated” date. Where required by law, appropriate notice will be provided.
Changes will not override any mandatory consumer rights or other legal protections applicable to an existing transaction.
For questions about subscription cancellation, refunds, or billing disputes, please contact us using the official contact information published on our website.
Platform: Chatka OTT
Website: https://chatka.in/
Billing Email: Insert your verified official billing email address here.
Business Legal Name: Insert the registered legal name of the entity that owns or operates Chatka OTT.
Important Note: By purchasing a paid service, you acknowledge that you have had the opportunity to review this Cancellation & Refund Policy, our Terms & Conditions, and our Privacy Policy. Nothing in this Policy limits any rights you may have under applicable law.
Chatka OTT — Entertainment That Connects. Stories That Stay.