FAQ

Account-Related Questions

How do I change my password?

To change your password on Chatka:

  1. Log in to your account.

  2. Navigate to your Account Settings or Profile.

  3. Select the "Change Password" option.

  4. Enter your current password.

  5. Create a new, strong password.

  6. Confirm the new password.

  7. Click Save to update your password.

Can I share my account with others?

Note: Sharing your Chatka account with unauthorized individuals is strictly prohibited and may result in account suspension or termination. Please keep your login credentials confidential.

Subscription-Related Questions

How do I cancel my subscription?

To cancel your Chatka subscription:

  1. Log in to your account.

  2. Go to your Account Settings or Subscription section.

  3. Click on "Cancel Subscription".

  4. Follow the on-screen instructions to confirm cancellation.

Once canceled, your access to subscription-only content will end at the close of your current billing cycle.

Can I pause my subscription temporarily?

At this time, Chatka does not support pausing subscriptions. You may cancel your subscription and resubscribe at any time.

Content-Related Questions

What is the difference between HD and 4K?

  • HD (High Definition):
    Resolution of approximately 1280x720 pixels or 1920x1080 pixels, offering clear and sharp picture quality.

  • 4K (Ultra High Definition):
    Resolution of 3840x2160 pixels, providing a much sharper, more detailed image compared to HD.

Can I download content for offline viewing?

Yes, offline viewing is available for select content on Chatka.

To download:

  1. Log in to your account.

  2. Navigate to the content you wish to download.

  3. Click on the download icon/button (if available).

  4. Choose your desired video quality (HD or 4K, subject to availability).

  5. Follow the prompts to complete your download.

Note: Download availability may vary by content and platform. Some titles may have restrictions based on your subscription tier or device.

Technical Issues

My app keeps crashing. How do I fix it?

Here are some common solutions to resolve app crashes:

1. Update the App

Go to the App Store (iOS) or Play Store (Android) and check for the latest version of the Chatka app.

2. Restart Your Device

Restarting often clears temporary issues that may affect performance.

3. Clear App Cache and Data

  • On iOS:
    Go to Settings > General > iPhone Storage > Chatka > Offload App, then reinstall it.

  • On Android:
    Go to Settings > Apps > Chatka > Storage > Clear Cache/Clear Data.

4. Check Your Internet Connection

Make sure you're connected to a stable Wi-Fi or mobile network.

5. Uninstall and Reinstall the App

Remove the Chatka app completely and reinstall it from the app store.

6. Check for Device Compatibility

Ensure your device meets the minimum software/hardware requirements for running the Chatka app.

Still having trouble?

Contact our Customer Support Team for further help:
Email: info@chatka.in